AHMAD SYAR; NURHALIZAH NOOR; AIDA INDRIANI; ANTO, Anto. Analisa Tingkat Kepuasan Pelanggan Menggunakan Metode Servqual Dan Lexicon Based . Journal of Big Data Analytic and Artificial Intelligence, [S. l.], v. 5, n. 1, p. 26–39, 2019. Disponível em: https://journal.ppkia.ac.id/index.php/JBIDAI/article/view/55. Acesso em: 14 jun. 2026.